Install, build, or otherwise grab the openvpn client.
Please double check that OpenVPN is indeed connected.
If the IP does not match, your traffic may not be routing over the VPN and it may not work.
Go to confirm the IP shown matches that of the server IP shown in the connection info.
Open the openvpn client and the connection profile should show in the openvpn client or in tunnelblicks menu in the menu bar.
Place the client.ovpn file in to the openvpn folder within your home directory.
Download the Mac client, tunnelblick is also a good alternative.
Make sure that you are running the OpenVPN client as an administrator - right clicking the openVPN -> Run As Administrator or checking the run as administrator under the properties of the openvpn client -> compatibility tab.
This is done via the services.msc / admin tools -> services.
Make sure the network connections service is running and is set to Automatic startup.
If OpenVPN is connected but still not routing traffic through it:.
Go to and confirm the IP shown matches that of the server IP shown in the connection info.
Once connected, it will show the server ip, your internal IP and other connection info.
Put the login supplied to you for the VPN and click login.
Click the connection profile and it will ask for a password.
If it does not appear, please make sure that you are using the latest version available from the openvpn config page mentioned in step 1.
Reopen openvpn client and the connection profile should be appear.
Copy the client.ovpn file downloaded previously to C:\Program Files\OpenVPN Technologies\OpenVPN Client\etc\profile or C:\Program Files\OpenVPN Technologies\OpenVPN Client\config or C:\Program Files\OpenVPN\config depending on where openvpn was installed to.
If you do NOT see the connection profile.
Your connection configuration should be listed under the Connection Profiles area.
Once installed, open the OpenVPN client.
Run the openvpn-client.msi installer and allow it to install using default values.
Download the openvpn-client.msi installer.
Login to the OpenVPN browser page given to you by support or via your client area.
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